Cancelling an Yono Stay is as fast and easy as booking.
Before Check In
24 Hrs. or more prior to check in time – Free Cancellation (Refund 100%)
Less than 24 Hrs. before check-in time – Refund 100 % Hotel booking charge, extra charge not refundable.
The cancellation is free of charge 10 days prior to the date of arrival, after this time we charge you 20% the room rate as cancellation fee, if we could not sell the room more./p>
For the non-refundable bookings are no cancellation or changes possible. In case of a cancellation, 90% of the total amount will be charged as cancellation fee./p>
Guests booking more than 2 rooms are required to pay the total cost of the booking in advance. If cancelled or modified up to 60 days before date of arrival, no fee will be charged. If cancelled or modified later or in case of no-show, 90% of the reservation will be charged.
- Due to the fact that the hotel is surrounded by many apartments it is required that guests, particularly those in groups are respective in regards to noise during the evenings./p>
- No parties are allowed at the premises.
- Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
- Please inform us in advance of your expected arrival time. You can use the Special Requests box when booking, or contact us directly with the contact details provided in your confirmation.
- Hotel specific amenities are captured on the website and the app. Guests are advised to refer the same while booking.
- Some hotels may deny entry of visitors to rooms. Please confirm with the hotel before inviting visitors into the rooms
You can cancel your booking using our website or mobile app. You can also email us at info@yonostay.com to cancel your booking. The applicable refund amount will be credited to you within 10 working days.
Cancel through Customer Care No 7439692813